Shipping policy
At Harrow & Quinn, we believe delivery should be clear and predictable. This policy explains where we ship, what delivery costs and when you can expect your order.
Global shipping
Harrow & Quinn offers standard delivery to customers worldwide, including the United States, Canada, the United Kingdom, Europe, Australia, New Zealand and supported destinations across Asia.
Delivery availability is confirmed at checkout. Some remote locations or territories may be unavailable where our delivery partners cannot provide a reliable tracked service.
Transparent pricing
The price shown for each product is the price you pay for that product. A flat standard-delivery fee is added at checkout.
Harrow & Quinn bears applicable supplier, handling, customs, duty and import costs. You should not be asked to pay an additional fee to a supplier, carrier or customs authority before receiving your order.
Your final checkout total consists of:
- The displayed price of the products ordered
- The flat standard-delivery fee
- Any applicable sales tax required to be shown separately by local law
There are no additional supplier or international-fulfilment charges.
If you are unexpectedly asked to pay an import or delivery charge, do not make the payment before contacting us at service@harrowandquinn.com.
Standard delivery
We offer one standard tracked-delivery service.
| Delivery area | Estimated delivery after payment |
|---|---|
| Metropolitan areas | 7–15 business days |
| Regional or remote areas | 7–21 business days |
Business days do not include weekends or public holidays.
These timeframes include order preparation and transit. They are estimates rather than guaranteed delivery dates. Customs processing, severe weather, carrier disruption, local public holidays and peak shopping periods may occasionally cause delays outside our control.
Where available, the delivery estimate shown at checkout will provide the most relevant guidance for your destination.
International fulfilment
To offer a carefully selected international collection, some products are dispatched directly from our fulfilment partners outside the customer’s country.
This means an order may travel internationally even when it is placed through a localised version of our website. It may also take longer to arrive than an order shipped from a domestic warehouse.
The product quality, customer support and applicable consumer protections remain the responsibility of Harrow & Quinn regardless of where the order is dispatched.
Split shipments
Items in the same order may be fulfilled from different locations. As a result, your order may arrive in more than one package and on different days.
Where an order is split:
- You will not be charged an additional delivery fee.
- Each package may receive separate tracking information.
- A delivered package does not necessarily mean the complete order has arrived.
- Harrow & Quinn bears any additional fulfilment or delivery costs created by the split shipment.
Tracking your order
We will email tracking information once your order has been dispatched.
Tracking can take up to 5 business days to begin showing movement while the shipment is transferred between international and local delivery partners.
For some international shipments, tracking may temporarily pause during export, customs processing or transfer to a local carrier.
If tracking has not updated for more than 10 business days, contact us at service@harrowandquinn.com.
Address changes
Please review your delivery address carefully before submitting an order.
If you need to request a correction, contact us at service@harrowandquinn.com as soon as possible. We will try to help, but an address cannot normally be changed after an order has entered fulfilment or been dispatched.
Harrow & Quinn is not responsible for delays or failed delivery caused by an incomplete or incorrect address supplied by the customer.
Delayed orders
Occasional carrier or customs delays can happen.
Please contact us if:
- Your metropolitan delivery has not arrived within 15 business days after payment.
- Your regional or remote delivery has not arrived within 21 business days after payment.
- Tracking indicates a delivery problem requiring assistance from the sender.
We will investigate with our fulfilment and delivery partners and provide an update or appropriate resolution.
This does not limit any statutory right to cancel an order or obtain a remedy where delivery has not occurred within a legally required or agreed timeframe.
Lost packages
If the delivery partner confirms that a package has been lost, Harrow & Quinn will offer a replacement or refund.
Please report a potentially lost package within 30 days after the applicable estimated delivery period so we can investigate promptly. This notification period does not remove any rights provided by applicable consumer law.
Packages marked as delivered
If tracking shows that your package has been delivered but you cannot locate it:
- Check around the delivery location and with other members of your household.
- Check with neighbours, reception or building management.
- Allow one additional business day, as some carriers record delivery shortly before completing it.
- Contact the local carrier using your tracking number.
- Contact us at service@harrowandquinn.com if the package is still missing.
We will review the delivery information and help raise a carrier investigation where appropriate.
Damaged, incomplete or incorrect deliveries
If your order arrives damaged, incomplete or incorrect, contact us at service@harrowandquinn.com as soon as reasonably possible.
Please include:
- Your order number
- A short description of the problem
- Clear photographs of the item and packaging, where relevant
We will assess the issue and arrange an appropriate replacement, refund or other remedy.
Unclaimed or refused packages
If a package is refused or left unclaimed and returned to the sender, contact us at service@harrowandquinn.com.
We will assess the order once the return has been confirmed. Costs caused by an incorrect address, avoidable refusal or failure to collect the package may be deducted from a refund where permitted by applicable law.
Contact us
For shipping and delivery questions, contact Harrow & Quinn Customer Care at service@harrowandquinn.com.
Please include your order number when contacting us about an existing purchase.