Frequently Asked Questions
Orders
How will I know my order has been confirmed?
Once your order is successfully placed, we’ll send a confirmation email to the address provided at checkout. Please check your junk or spam folder if it does not arrive.
Can I change or cancel my order?
Please contact us at service@harrowandquinn.com as soon as possible. We’ll try to help, but changes or cancellations may not be possible once processing has begun.
Why might my order arrive in separate packages?
Some items may be fulfilled from different locations and arrive separately. Where this happens, you may receive more than one delivery or tracking update, at no additional delivery cost.
Shipping and delivery
Where does Harrow & Quinn deliver?
We offer international delivery to supported destinations, including the United States, Canada, the United Kingdom, Europe, Australia, New Zealand and selected Asian markets. Available delivery options are confirmed at checkout.
How long will my order take to arrive?
Metropolitan deliveries generally arrive within 7–15 business days after successful payment. Regional or remote deliveries may take 7–21 business days.
How much does delivery cost?
A flat standard-delivery fee is shown and added at checkout.
How can I track my order?
When tracking becomes available, we’ll send the details to the email address used for your order. Tracking may update separately if your order is delivered in more than one package.
Returns and refunds
Can I return an item?
You may request a return within 30 days of delivery. Items must be unworn, unwashed and unused, with their original tags and packaging.
View our full Return and Refund Policy
Who pays for return delivery?
Customers cover return delivery for unwanted items or size changes. If an item is faulty, damaged or incorrect, Harrow & Quinn will cover reasonable return costs.
View our full Return and Refund Policy
Do you offer exchanges?
We do not currently offer direct exchanges. You can return an eligible item for a refund and place a new order for your preferred item or size.
View our full Return and Refund Policy
When will I receive my refund?
Once an approved return has been received and assessed, the refund will be issued to the original payment method. Your bank or payment provider may require additional time to process it.
View our full Return and Refund Policy
What should I do if my item is faulty, damaged or incorrect?
Please contact service@harrowandquinn.com promptly with your order details and clear photographs of the issue. We’ll review it and arrange an appropriate remedy.
View our full Return and Refund Policy
Products and sizing
How do I choose the right size?
Harrow & Quinn uses standardised HQ sizes based on customer measurements rather than supplier size labels. Review the Size Guide linked from the product page and compare your measurements in inches or centimetres before ordering.
The garment label you receive may show a different size because supplier sizes are mapped internally to the equivalent HQ size for the best fit.
Will the product look exactly like the images?
We take care to represent each product accurately using the information available to us. Minor differences in colour may occur because of lighting, screen settings, materials or production variation.
Where can I find material and care information?
Available material, specification and care information appears on the relevant product page. Care guidance may vary by product, so please review it before washing or cleaning your item.
Privacy and support
How does Harrow & Quinn protect my personal information?
We handle personal information in accordance with our Privacy Policy and applicable privacy requirements.
How can I contact Harrow & Quinn?
Email us at service@harrowandquinn.com. Please include your order number when contacting us about an existing order.