Refund policy

We want you to feel confident ordering from Harrow & Quinn. If something is not right, contact us at service@harrowandquinn.com.

Returns

You may request a return within 30 days of delivery.

Returned items must be:

Unworn, unwashed and unused
In their original condition
Returned with all original tags and packaging

Please contact us before sending an item back. We will provide the return instructions and approved return address. Returns sent without approval may not be accepted.

Return delivery costs

Customers are responsible for return delivery costs when returning an unwanted item or choosing a different size.

Harrow & Quinn will cover reasonable return costs when an item is faulty, damaged or incorrect.

Original delivery fees are not refundable unless required by applicable consumer law or the return results from an error by Harrow & Quinn.

Faulty, damaged or incorrect items

Please include:

Your order number
A short description of the issue
Clear photographs of the item and packaging, where relevant

We will arrange an appropriate replacement, refund or other remedy.

Exchanges

We do not currently offer direct exchanges.

If you need another size or product, return the original item and place a new order. This helps us process your request more quickly and avoids stock being held while a return is in transit.

Refunds

We will inspect your return after it arrives and email you with the outcome.

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear after it has been processed. Your bank or payment provider may require additional time.

Items we cannot accept

We cannot accept returns for:

Items showing signs of wear, washing or use
Items without their original tags
Personalised or made-to-order products
Gift cards
Items that cannot be returned for hygiene reasons once their protective seal has been removed

These exclusions do not apply where an item is faulty or where applicable consumer law provides otherwise.

Order cancellations

We will try to help, but an order cannot normally be cancelled after it has entered fulfilment or been dispatched. Once delivered, you may request a return under this policy.

Regional consumer rights

This policy does not limit rights provided by applicable consumer law.

Customers in the European Union and United Kingdom generally have a legal right to cancel an eligible online purchase within 14 days of delivery. Other statutory rights may apply to faulty or misdescribed goods.

Contact us

For a return, refund or order issue, contact Harrow & Quinn Customer Care at service@harrowandquinn.com.

Please include your order number so we can assist you promptly.

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